SwingSmart Tutorial Videos
We've made some short videos that can help answer questions you might have. Take a look!!
SwingSmart User Documentation
View the SwingSmart Quick Start Guide here.
Purchasing a SwingSmartTM Golf Analyzer
Why should I buy a SwingSmart Golf Analyzer?
The SwingSmart Golf Analyzer was invented to give both the casual and committed golfer the opportunity to train like the professionals. For the very first time, golfers can get INSTANT, objective feedback on every swing they take. It's like having the perfect swing coach with you at all times.
I see several Golf Analyzers on the market. Why should I buy The SwingSmart instead of one of the others? Don't they all do the same stuff?
We're glad you asked!! There are other products that claim to measure the same information about your swing, as well as show it to you faithfully enough to help you improve. Some of these products do some of these things some of the time. However, none perform like the premium product that The SwingSmart is. In an independent evaluation of all the products in this market, The SwingSmart was named the best product for two years running (and there's only been two years!) Put simply: these products are not all created equal. Some devices can't show you face angle. Some don't work for putting. Some ask you to hold still for several seconds before swinging. Some can't handle any swings that don't look like a nice, even pendulum (if you can do that, who needs a swing trainer - hit the tour!) Some even show you their closest approximation to your swing that they can find - if you have any hitches or side-to-side movements, you see something that looks like someone else's swing. Try it for yourself and you'll see the difference. None of the devices in this market have, or would have, passed the criteria Peter Kostis required of us to get his approval, and he's one tough judge!!
Is SwingSmart Golf Analyzer a launch monitor?
Launch monitors measure the ball and club interaction ONLY at impact. SwingSmart Golf Analyzer is capturing your club’s position throughout your swing and providing 4 key statistics and a 3D view of your entire swing motion. SwingSmart also costs a lot less!!!
Is the SwingSmart Golf Analyzer USGA-approved to use on the golf course?
As much fun as it would be to have the SwingSmart Golf Analyzer with us to get us fixed on the golf course, you cannot use the SwingSmart sensor module for a round that you are submitting your score for handicap.
Does the SwingSmart™ work for left hand golfers?
Yes. In fact there is no work that needs to be done. The SwingSmart will automatically sense that you are a lefty. When you enter 3D SwingView™ you will notice the golfer animation has become a lefty too. Our head of Research is a lefty, so he wouldn't have it any other way!
Is there a membership fee or annual fee with SwingSmart Golf Analyzer?
Never, never, never! There are no membership fees or yearly dues. The updates will always be free and come automatically to your smartphone or tablet.
What is my warranty?
The SwingSmart can be returned for a full refund by the end-user customer within 30 days of purchase. The warranty for the end-user customer also covers 1 year of parts and labor. The full warranty is included in the "Product Information Guide" included with the SwingSmart and available for viewing on our website, www.SwingSmart.com. But, please contact us at support@SwingSmart.com before you return your SwingSmart. We're dedicated to helping you out and will get in contact quickly to get things straightened out for you. The SwingSmart is the premium swing analyzer available, and we support it in the same way.
Getting Started with Your SwingSmart Sensor Module
How do I turn on my SwingSmart?
Just press and hold the button on the side of the sensor module until the light comes on (about 1 second). It will light green while it looks for an Android or iOS device it's paired with before, afterwhich it will blink briefly every few seconds so you know it's on.
How do I turn off my SwingSmart?
Just press and hold the button on the side of the sensor module until the light goes off (about 2 seconds). If you forget to turn it off yourself, it will shut off by itself in about 45 min in order to save your battery power.
How does SwingSmart Golf Analyzer attach to a golf club?
The SwingSmart attaches to the club using our patent pending two-piece adapter plate and sensor module system. The adapter plate and sensor module should be attached approximately ¼” from the bottom of the grip. When the leading edge of the club head is flat to the ground, the position of the adapter plate and sensor module should be directly underneath the club shaft. It doesn't matter if the LED is pointing up or down - it will work both ways. Wrap the strap around the golf shaft and secure it on the hook on the opposite side of the adapter plate. After the adapter plate is secured, slide the sensor module onto the adapter plate. You should hear and feel a “snap” when the sensor module is fully engaged with the adapter plate. Swing away!
Which direction should the module face - with the LED pointing up or down?
It doesn't matter to us! Most people have the LED pointed upwards so they can glance at it easily to check the battery level, but the SwingSmart works just the same in either orientation.
How important is it that the module hangs underneath the club shaft?
The SwingSmart uses very advanced swing detection algorithms to detect many aspects of your golf swing, including the start of your swing. We try to make sure that false movements do not trigger the SwingSmart so we rely on measuring the movement knowing that the module is hanging underneath and pointed directly to the ground. One you have the adapter plate oriented properly on your clubs, you can just move the module back and forth to the club you're using and not mess with it again. Additional adapter plates can be bought here.
I like to turn my club face Open or Closed when I address the ball even before I start my backswing, will the SwingSmart still work?
You will notice that when you turn your club face open or closed, that the SwingSmart is no longer hanging directly underneath the club shaft, but instead is pointing sideways. To ensure that the SwingSmart will be in the optimum position for swing capture, reposition the SwingSmart so it hangs underneath the shaft and is pointed directly down to the ground.
Do I have to calibrate the SwingSmart?
No - that would be a pain! The SwingSmart automatically calibrates itself to its position
I hit the ground pretty hard with one of my swings, and the SwingSmart twisted on the shaft. What should I do?
We’ve all had some bad shots we wish we could take back! Your SwingSmart was designed to handle most every type of swing and stay put on your club. However, if an impact caused the module to twist from its original position, remove the adapter plate rubber strap, and reposition it where it to its correct position. Please don’t twist the adapter plate once it’s attached to the club, since that may loosen the special grip material used to hold it in place.
How many clips (adapter plates) do I get with SwingSmart? Can I buy more adapter plates?
Your SwingSmart Golf Analyzer comes with two adapter plates. You can purchase additional adapter plates in packs of two, for the ease of having an adapter plate pre-installed on several clubs. That way, you can just slide the SwingSmart sensor module out of the clip on one club and onto the clip on another club. They can be purchased here.
Is the SwingSmart Golf Analyzer waterproof?
No. Though the SwingSmart is water resistant and was designed for the elements found on a golf course, much like your smartphone or Bluetooth headset, it’s not meant to be used in the rain or submerged in water.
How long will the battery last between charges?
Depending on how many swings you take during a round, we expect the SwingSmart sensor module to remain charged for over one full round of golf or 3-4 hours of practice sessions.
What is the lifespan of the battery?
The battery used in the SwingSmart is the same quality and design as those used in Cellular headsets. It will last for years of service.
Can I replace my battery?
No. The rechargeable lithium polymer battery is not serviceable by the customer, but you will likely never have to worry about this due to the lifespan of the battery.
How long does it take to charge my SwingSmart? What do the blinking lights mean?
The initial charge could take up to 90 minutes. After the initial charge, subsequent charges should take about an hour. The LED will tell you where it is in the charge cycle:
Blinking Amber = 1/4 tank full
Solid Amber = 1/2 tank full
Blinking Green = 3/4 tank full
Solid Green = Completely full
You can take your SwingSmart off the charger anytime you like and continue to use it - you don't have to wait until it's fully charged. If you happen to keep using your SwingSmart until the battery becomes empty, it will just shut-down and wait for you to charge it - no harm done!
I left my SwingSmart plugged into my computer over night but it didn’t charge. Is it broken?
Nope! It’s much more likely that your computer “went to sleep” and in sleep mode most computers don’t charge devices that are plugged into them. One way you can confirm this is to look at the light on the SwingSmart when your computer goes to sleep. If the light goes out on the SwingSmart, it indicates the computer has stopped charging the SwingSmart.
Will it hurt my SwingSmart if I charge it for long periods of time like overnight?
No worries. When it’s plugged in, your SwingSmart completely charges the battery, indicated by the light being “solid” green, and then continues to trickle charge the battery if it needs it as long as the SwingSmart is plugged in.
What happens if I forget to shut-off my SwingSmart? Will it run down?
Don't worry - we forget stuff, too. So, we made your SwingSmart cool enough to shut itself off if you haven't taken any swings in ~45 minutes. By then, you're probably in the clubhouse kicking back!
SwingSmart Golf Analyzer Technology
What’s the technology that makes SwingSmart Golf Analyzer work?
The SwingSmart System uses advanced avionic chips which translate your movements into positional data about your golf club throughout your swing.
The data is transmitted wirelessly from the SwingSmart sensor module via Bluetooth to your iPad or iPhone or Android device. We designed our own Bluetooth radio from the ground up to be used in the rigorous golf environment to ensure a better and faster connection.
How does the SwingSmart communicate with my smartphone or tablet?
Your SwingSmart connects to your smartphone exactly the same way a Bluetooth Cellular headset does. First, make sure the SwingSmart is fully charged and turned ON. Find the SETTINGS icon on your smartphone or tablet and tap it to enter. Then tap the BLUETOOTH section. Make sure the BLUETOOTH slider is turned ON. Once the Bluetooth is ON, you should see a list of the Bluetooth devices that are in range of your smartphone or tablet. Next, follow the instructions for your particular device.
You will notice that the SwingSmart is listed as a device and it is “Not Paired.” Tap on the SWINGSMART area and your smartphone or tablet will initiate the pairing with the SwingSmart. After it is completed, the status will change to “Connected” on the Device list. Every subsequent time you go to connect your SwingSmart to that device, you'll see the SwingSmart device in the BlueTooth menu go from "Not Connected" to "Connected" automatically when you turn on your module.
You will notice that the SwingSmart is listed as an available device. Tap on the SWINGSMART area and your smartphone or tablet will initiate the pairing with the SwingSmart. After it is completed, the status will change to “Paired” in the Device list.
What's the difference between pairing and connecting, and why should I care?
We agree you shouldn't have to care about what "connecting", "pairing", or even "BlueTooth" means. It's confusing and has nothing to do with what you really want to do - work on your swing! However, we all have to bow to the Wireless Gods and trudge through some of the claptrap they force on us.
The way it works, is that every time your smartphone has its first "meeting" with a new BlueTooth device (like a wireless headset, keyboard, or SwingSmart) it needs to have an initial "introduction" (called pairing) where the devices exchange their "phone numbers." From then on, the devices are considered to be in a "relationship" (paired). Every time you turn your BlueTooth device OFF, the "relationship" gets put on hold (not connected). If you turn it back on, however, since the devices were already introduced once, they know each other so they can just start talking (connected) right away.
If, for some reason like you moved the devices too far away from each other, or you shut-off the BlueTooth on your smartphone, the two devices have a temporary "break-up" and you need to help them smooth things over. So, you just encourage them to start talking again by tapping the SwingSmart name on the smartphone BlueTooth menu, which will get them agreeing with each other again.
If we ever want to terminate the relationship between the devices (sadly, sometimes relationships just don't work out), you can force your smartphone or tablet to "forget" their former partner. Please follow the instructions for your device below:
In the same BlueTooth menu on your device, tap the little blue arrow on the SwingSmart name and then tell it to "Forget this Device." (Fair warning: that little blue arrow is crazy hard to hit if you've had any coffee!! If you miss and the spinning wheel starts, just wait until it's done and then try again with a steadier hand).
In the same BlueTooth menu on your device, tap the icon next to the SwingSmart name and then tell it to "Forget this Device."
The good news is that, although the two devices are no longer in a relationship, they can reconcile anytime you want them to by pairing again. Don't you love happy endings?
Can I connect two SwingSmarts to my phone or tablet at the same time?
Not yet. If that is something you'd like to be able to do, please drop us an email and say so.
Why does the Bluetooth connection go from connected to disconnected to connected when I first pair?
We like to test the Bluetooth connection before we leave the pairing mode, so we bounce back and forth one time to ensure that a strong connection is established with your phone, pad, or tablet. Isn't that cool?
I can’t seem to get my SwingSmart connected with my device. What do I do?
Don’t panic - you’re not alone! Connecting a Bluetooth device can sometimes take a few steps. First, follow the tutorial that’s available on your SwingSmart App through either the Settings menu, or by tapping the SwingSmart logo in the center of the home screen. If that doesn’t work, sometimes the device may need to have its Bluetooth function powered off and back on. Just go to the “Settings” menu and then “Bluetooth.” Slide the Bluetooth switch to “Off”, wait a few seconds, and then slide it back to “On.” Then, turn your SwingSmart off (by pressing and holding the button until the light goes off) and then back on (by pressing the button again until the light comes on). After a bit, you should see your SwingSmart as an available device. If that still doesn’t work try powering down your device by following the steps below:
Press and hold the power button on the top of the Apple device until the “slide to power off” prompt appears, and then slide the prompt. Then, power up your Apple device and try pairing again with your SwingSmart.
Press and hold the power button for approximately 5 seconds. The device will reset. Then, try pairing again with your SwingSmart.
If all this fails, send us an email at support@SwingSmart.com and we’ll be happy to help!
My SwingSmart won’t pair with my smartphone while I’m charging the SwingSmart. Is it broken?
Nope. To be sure your SwingSmart charges in the shortest time possible, it temporarily ignores your smartphone (don't take it personally!). However as soon as you’re done charging the SwingSmart, just turn it back on and it will reconnect with your smartphone.
My SwingSmart seems to be acting strangely. What should I do?
No worries! First, does it need to be charged? Try plugging it into your computer or an AC-to-USB converter and charge it up. If that doesn’t work, check to be sure everything is OK with your device. Is Bluetooth mode ON and is the device paired? If all else fails, we suggest you power down your device and then turn it back on. Sometimes we've seen Apple and Android devices "hang-up" and need to be restarted.
I was using my SwingSmart, but I got too far away from my device and it disconnected. What do I do?
Just reconnect the device with your SwingSmart through the device’s Bluetooth menu. You can use the SwingSmart tutorial in the App to help walk you through it or the explanation included in these FAQ’s.
My SwingSmart doesn’t seem to recognize some of my swings. Is it broken?
We hope not!! It’s likely one of the items listed below will help you out. If they don't please contact us at support@SwingSmart.com and we'll help you right away.
1) Check that the module is attached in the proper orientation - refer to the tutorial for the correct placement.
2) Select swing mode on the home page if you are hitting a ball; otherwise select training mode.
3) Check that you’ve selected the proper club.
4) Verify that SwingSmart is "listening" for your swings, which is indicated by the blinking green ring around the golf ball in the upper right corner of the App.
5) Make sure that you address the golf ball as you normally would before starting the backswing.
6) Double-check that the club face is addressing the ball squarely and that you’re starting your swing from this proper position.
Is there any subscription or membership fee to use my SwingSmart?
Never, never, never! There are no membership fees or yearly dues. The updates will always be free and come automatically to your smartphone or tablet.